Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastries, we do not accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or fails to meet our quality standards, please contact us within 7 days for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Examine your Wildgrain box upon arrival to ensure all frozen items are intact and the dry ice has performed its job.

• 2.
  Capture Quality Issues

  If there is any damage or if a product is missing, take a clear photo of the items and the shipping label for our records.

• 3.
  Contact Member Support

  Email our team at support@wildgrain.com with your order number and any photos to initiate a claim for a refund or store credit.

• 4.
  Enjoy or Dispose

  Since we cannot accept food returns back at our facility, you may keep, donate, or dispose of the original items as instructed by our team.